Do you ever wonder if the decisions you make in your company’s boardroom are actually carried out in your stores, restaurants or branches? A Mystery Shopping program can find out for you, and provide a wealth of information.
Every person who calls or visits your business leaves having formed an opinion. Was it a positive experience? Did he find what he wanted? Would he recommend your business to others?
What happens when you evaluate customer satisfaction for more than four decades? You have the most comprehensive collection of valuable customer service information in the industry.
When one of our retailers or restaurants has an employee who gets 100% on their mystery shopping report, bells and whistles go off. Well not literally; however triggers usually alert Read MoreRead More »
We have partnered with Feedback Plus for 9 years as our Mystery Shop provider. They have been great partners and have assisted us in evolving and improving our customer service over the Read More