Do you ever wonder if the decisions you make in your company’s boardroom are actually carried out in your stores, restaurants or branches? A Mystery Shopping program can find out for you, and provide a wealth of information.
Every person who calls or visits your business leaves having formed an opinion. Was it a positive experience? Did he find what he wanted? Would he recommend your business to others?
What happens when you evaluate customer satisfaction for more than four decades? You have the most comprehensive collection of valuable customer service information in the industry.
In my keynote seminar, Would You Do Business With You, I talk about how important it is to talk to yourself in the most positive manner. I give the example…Read More »
We’ve been very impressed with the mystery shoppers at Feedback Plus. The shoppers go above and beyond to get us the information that we need and often provide very detailed…