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We’ve been very impressed with the mystery shoppers at Feedback Plus. The shoppers go above and beyond to get us the information that we need and often provide very detailed comments on what they saw and heard.  Feedback Plus has also worked with us to create a dashboard that goes beyond the generic for mystery shopping programs, taking the vision we had for what the dashboard should look like and making it work to serve our internal needs.

      We have partnered with Feedback Plus for 9 years as our Mystery Shop provider.  They have been great partners and have assisted us in evolving and improving our customer service over the years.  Their online reporting and reports are valuable tools and easy to use.  Everyone on the Feedback team is helpful and easy to work with.  Our Secret Shopper program through Feedback Plus offers valuable information and insight for our store teams.  It is important information that we can react to and assist us with improving our service levels in all stores.

          At Aaron Brothers our secret shopper program gives us the opportunity to capture the customer service experience through the eyes of our guests.   We expect our store teams to create an environment that is welcoming and inspirational. Our Service experience is a priority and it is critical that we measure our performance.  Our secret shopper feedback is one of the tools that allow us to recognize and coach out store teams.

            • Customer Name
              Monica Rattay
            • Customer Title
              VP of Store Operations

            Feedback Plus has been an indispensable resource to our company. They create, track and assist us with evaluating customer satisfaction metrics across our entire portfolio of restaurant brands. We serve more millions of customers each year across a range of experiences and occasions, from a Tex-Mex lunch  to white table cloth business dining. Feedback Plus provides us the metrics for our continued success in our restaurants.

              • Customer Name
                Bill Watson
              • Customer Title
                Vice President Marketing

              We have partnered with Feedback Plus for over 18 years.  Using a variety of survey programs during this time we have been able to effectively evaluate the performance of our restaurants.  Feedback’s ability to react quickly to requests for change is very important to us in the restaurant industry.  They respond immediately and get the job done.  This has made them a valuable partner and enjoyable to work with on a daily basis.

                • Customer Name
                  Ellen Courtney
                • Customer Title
                  Consolidated Restaurant Operations, Inc.

                As a resort company, we offer families the opportunity to enjoy life’s greatest treasure: time spent with each other. For eleven years, Feedback Plus has provided us valuable insight to make sure our resort teams consistently exceed our guests’ expectations. We acknowledge and reward top performers based on this feedback and can quickly address any areas of concern. We feel Feedback has truly partnered with us to improve our vacation experience to every guest, every stay, every day! And we look forward to having Vickie Henry, CEO, speak to our team at our annual meeting again this year.

                  • Customer Name
                    Michael Hall
                  • Customer Title
                    Vice President of Resort Operations, Silverleaf Resorts, Inc.

                  We really use our mystery shopping program at PlainsCapital Bank.  Training is a priority for our banks.  Our reports help us know exactly which skill sets to focus on.  We also acknowledge our outstanding performers, our ‘A’ students.

                  As we’ve grown, we’ve become more aware of how to use our reports as a management tool.  We appreciate Feedback Plus.

                    • Customer Name
                      Catrina Moore
                    • Customer Title
                      Training Director, PlainsCapital Bank

                    “Feedback Plus has been providing my company with consumer insights for well over a decade. IVR-based and web-based customer satisfaction surveys from Feedback Plus have been best-in-class for quality and value. We also depend on Feedback Plus for our Mystery Shopping program needs. My company relies on Feedback Plus for responsiveness, flexibility and service.”

                          “In January of 2003 we began using Feedback Plus as our vendor for customer service mystery shopping. It was extremely beneficial to partner with a vendor that was so passionate about our business and devoted to working with us to provide actionable data for our field locations.

                          Our programs tend to be very complex as we measure order production, the quality of customer projects, and the customer service of our team members. Feedback Plus has been outstanding in helping us to develop efficient, highly useful shopping forms. Furthermore, they have provided numerous recommendations on how we can visually report this information so it makes and immediate impact.

                          The customer service level we have received from Feedback Plus makes us confident the data we receive from them is accurate. Their dedication, flexibility and responsiveness have been priceless in providing us with high-value customer service measurement tools.”

                                “Five years ago, we introduced secret shoppers to our stores with Feedback Plus, Inc.  They helped us capture a realistic snapshot of how we deliver customer service. Since the onset of the service program with Feedback, we have never received one complaint about the quality of the shops or the shoppers who are in our stores.

                                Key reasons why Feedback Plus works so well with us would include the easy to use database, the timeliness of receiving our shop reports, and the sense of urgency demonstrated by our sales representative and the operational support team.

                                We highly recommend Feedback plus to any high-end retailer!”