"I am totally addicted to the shopper feedback. After I check my sales each morning, my next stop is Feedback Plus for my shopper scores; and then on to recognition, and some "constructive performance feedback"... I am pleased with the process. Nice job! Thank you!"

"We have found Feedback Plus to be extremely professional and responsive, so we continue to come back to them as our preferred partner for all our research projects.  They do a great job of understanding our industry and helping us tailor our projects to truly understand our market conditions.  They have been extremely flexible and accommodating to our needs, particularly commendable because we typically request extremely quick turnaround.  The data has been very reliable and they have been a joy to work with!"

"Five years ago, we introduced secret shoppers to our stores with Feedback Plus, Inc.  They helped us capture a realistic snapshot of how we deliver customer service. Since the onset of the service program with Feedback, we have never received one complaint about the quality of the shops or the shoppers who are in our stores.

Key reasons why Feedback Plus works so well with us would include the easy to use database, the timeliness of receiving our shop reports, and the sense of urgency demonstrated by our sales representative and the operational support team.

We highly recommend Feedback plus to any high-end retailer!"

"In January of 2003 we began using Feedback Plus as our vendor for customer service mystery shopping. It was extremely beneficial to partner with a vendor that was so passionate about our business and devoted to working with us to provide actionable data for our field locations.

Our programs tend to be very complex as we measure order production, the quality of customer projects, and the customer service of our team members. Feedback Plus has been outstanding in helping us to develop efficient, highly useful shopping forms. Furthermore, they have provided numerous recommendations on how we can visually report this information so it makes and immediate impact.

The customer service level we have received from Feedback Plus makes us confident the data we receive from them is accurate. Their dedication, flexibility and responsiveness have been priceless in providing us with high-value customer service measurement tools."

..."You were always available to answer my questions and you provided timely updates when changes were necessary to forms, point assessments, etc.

I appreciate your willingness to create reports that were useful to me and served my information needs rather than simply offering boilerplate reports in a 'take it or leave it' fashion.

The service and information we received was a good value for the price paid - a very real and important benefit in today's business environment."

"The geographic reach of our projects was literally all over the map.  Despite tight deadlines, Feedback Plus was able to cover every location and complete them on time.  We were very happy with the quality of their work, and our client was excited to be able to get interim reports while data collection was taking place."

“Feedback Plus has been providing my company with consumer insights for well over a decade. IVR-based and web-based customer satisfaction surveys from Feedback Plus have been best-in-class for quality and value. We also depend on Feedback Plus for our Mystery Shopping program needs. My company relies on Feedback Plus for responsiveness, flexibility and service.”

“Feedback’s response time is beyond compare! I can ALWAYS count on them to follow up with me within 24 hours or less with any question I have In almost every situation is is less than 24 hours.

Feedback Plus has also always known how to balance the role of advisor/provider. There are times when I need their advice and I need them to help me handle a particular situation while at the same time, there have also been times when we have needed to just simply move forward with a plan of action, because for whatever reason, the situation is unique to us. Feedback understands this! Knowing how to play that role requires good judgment, and clearly Feedback has always demonstrated that for us. I'm glad we're business partners!”

“In my experience over the past 25 years in the foodservice industry, I have found the services at Feedback Plus Inc to be at the “Top of the Class”. Having worked closely with Feedback plus as a Senior Executive in the U.S.A, when my career took me to Canada, and we needed some detailed guest feedback - - - It was a simple phone call. I have found the quality of service, accuracy and timeliness of reporting to be of a high standard. In addition, innovative enhancements that allow me to present the results in multiple formats help to add another dimension in the presentation of the results.”